3 questions to identify potential customer problems
1 Question
Describe your daily / monthly / quarterly transactions and / or goals. What they look like is happening step by step.
2 Questions
Which stage of this process is most problematic, disorganized or inefficient? what is your guess as to why this is problematic / disorganized / ineffective? Try to help the person focus on one specific problem area.
3 Questions
What changes have been most effective in updating or smoothing the process? Remember: you want to know what their real problems are. You want them to speak and share with you openly and honestly so that you can solve problems for them.
4 questions about the user experience and feedback to determine how people understand the key elements of your product, what aspects will / will not be useful, what details they do not reflect.
1 Question
Describe what you see on the screen
2 Questions
What actions can you take?
3 Questions
What actions are most useful?
4 Questions
What do you think is missing?